If your screen goes blank when registering on the POLMED Connect App, please choose the option which sends your OTP to both your email address and phone number.

• To update your contact details, complete this form.
• To update your Adult Dependant's details, complete this form.

Once completed, submit the forms to polmedmembership@medscheme.co.za If you require assistance completing the forms, please contact the POLMED Client Service Call Centre on 0860 765 633.

To nominate a GP, kindly fill in this form.

Please return your completed form to polmedgpnomination@medscheme.co.za

To see whether your service provider is on the POLMED network, kindly log onto the app and follow these steps:

1. Open the menu on the top left corner
2. Select Service Provider Search
3. Allow POLMED Connect to access your location while using the app (this allows for more convenient search options)
4. Search for your service provider by name. If they do not appear, use the filter on the top right corner. This will allow you to search by address, KM radius, and provider type.
5. Apply the filter and search again.

If your provider still does not appear, then they may not be part of the POLMED network.

To access your virtual membership card through the POLMED Connect app: 1.Log into the app 2.Click on the menu on the top left corner 3.Select Digital Membership Card 4.To access the detailed view of your card, tap the three dots on the top right corner, and select My Card. To access your virtual membership card through the POLMED Connect app: 1.Log into the app 2.Click on the menu on the top left corner 3.Select Digital Membership Card 4.To access the detailed view of your card, tap the three dots on the top right corner, and select My Card. To access your virtual membership card through the POLMED Connect app: 1.Log into the app 2.Click on the menu on the top left corner 3.Select Digital Membership Card 4.To access the detailed view of your card, tap the three dots on the top right corner, and select My Card. To access your virtual membership card through the POLMED Connect app: 1.Log into the app 2.Click on the menu on the top left corner 3.Select Digital Membership Card 4.To access the detailed view of your card, tap the three dots on the top right corner, and select My Card. To access your virtual membership card through the POLMED Connect app:

1. Log into the app
2. Click on the menu on the top left corner
3. Select Digital Membership Card
4. To access the detailed view of your card, tap the three dots on the top right corner, and select My Card.

To access your member certificate through the POLMED Connect app:

1. Log into the app
2. Click on the menu on the top left corner
3. Select My Documents
4. Click on your Member Certificate, and enter your ID number to view the document 

To access your tax certificate through the POLMED Connect app:

1. Log into the app
2. Click on the menu on the top left corner
3. Select My Documents
4. Choose the year you'd like to view
5. Click on your Tax Certificate, and enter your ID number to view the document

To access your statements through the POLMED Connect app:

1. Log into the app
2. Click on the menu on the top left corner
3. Select My Documents
4. Select the year you want to view
5. Select your statement, and enter your ID number to view the document

If you're not seeing any of these pages on the app, kindly send a screenshot and we'll look into it.

If you cannot click the activate button or it appears out of place, please uninstall then reinstall the POLMED Connect App.

Once reinstalled, try again. After clicking the activate button, allow all permissions and select your preferred Source App.

Once activated, ensure that your wellness activity is reflected on your Source App (e.g. Google Fit), then sync your POLMED Connect app.

If the issue persists, please contact us to assist.

For assistance with a medical aid query, please contact the POLMED Client Service Call Centre on 0860 765 633 or send a WhatsApp text to 060 070 2547.

If your query is related to the POLMED Connect app, feel free to contact our Helpdesk.

If you receive suspicious communication, we recommend that you do not engage with the caller and do not share any details. You may report the matter directly to POLMED through their official contact channels so that they can investigate further.

POLMED Fraud Hotline:

Call: 0800 112 811

SMS: 33490

Email: information@whistleblowing.co.za

Email: fraud@medscheme.co.za